Mi Assist AI (“Mi Assist,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our AI receptionist and calling services (the “Services”).
By using Mi Assist, you agree to the practices described in this Privacy Policy.
We may collect personal and business information you voluntarily provide, including:
Name
Business name
Email address
Phone number
Billing information
Calendar and CRM details
Customer contact data you upload or sync
When using Mi Assist services, we may collect:
Call recordings and transcripts
Caller phone numbers
Appointment details
SMS messages and follow-up communications
AI interaction logs
Calls may be recorded or monitored for quality assurance, training, and service improvement purposes, subject to applicable law.
IP address
Browser type
Device information
Usage behavior on our website
Cookies and tracking technologies
We use your information to:
Provide and operate the Services
Answer calls and book appointments
Sync data with calendars and CRMs
Improve AI accuracy and performance
Send service-related communications
Process billing and payments
Comply with legal obligations
Prevent fraud and abuse
We do not sell your personal data.
We may share information with:
Trusted service providers (hosting, payments, analytics, SMS, telephony)
CRM and calendar integrations you authorize
Legal authorities if required by law
Business transfers (mergers, acquisitions)
All third parties are required to protect your data.
By using Mi Assist, you acknowledge and agree that:
Calls may be recorded or transcribed
You are responsible for informing callers when required by law
You will comply with all local, state, and federal consent laws
Mi Assist is not responsible for improper use of call recording features by clients.
We retain information only as long as necessary to:
Provide Services
Meet legal and accounting requirements
Resolve disputes
Enforce agreements
You may request deletion of your data, subject to legal obligations.
We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure.
Depending on your location, you may have rights to:
Access your data
Request corrections
Request deletion
Object to certain processing
Withdraw consent
We use cookies to:
Improve website functionality
Analyze traffic
Enhance user experience
You can control cookies through your browser settings.
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
Mi Assist is not intended for individuals under 18. We do not knowingly collect data from children.
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised date.
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Mi Assist designs intelligent automation for communication and operations, helping companies stay responsive, efficient, and in control as they scale.
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