Privacy Policy
Effective Date: April 10, 2026
About Us
This Privacy Policy applies to Mi Assist AI, operated by Mi Assist LLC ("we," "our," or "us"). We are located at 240 Belgian Drive Apt 5309, Melbourne, FL 32904. You can reach us by phone at (689) 265-0369 or by email at fahim@miassist.ai.
By using our website, services, or submitting your information through any of our forms, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information you provide directly, including:
- Name, email address, phone number, and business name submitted via contact or lead forms
- Communications you send us through email, SMS, or our website
- Payment information processed through third-party payment processors (we do not store card numbers)
We also collect information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on pages through analytics tools.
How We Use Your Information
We use your information to:
- Respond to inquiries and deliver services you have requested
- Send appointment reminders, service updates, and account-related communications
- Send promotional offers, marketing messages, and business updates (with your consent)
- Improve our website, services, and customer experience
- Comply with applicable laws and regulations
SMS Communications
Sender: Mi Assist AI
Message types: By opting in to SMS communications, you consent to receive transactional messages (appointment reminders, service updates, account notifications) and marketing messages (promotional offers, new service announcements, business updates).
Frequency: Message frequency varies. Typically 2-6 messages per month.
Msg & data rates may apply. Standard message and data rates charged by your mobile carrier may apply to all SMS messages.
Opt-out: Text STOP at any time to unsubscribe from SMS messages. You will receive a confirmation and no further messages will be sent.
Support: Text HELP or contact us at (689) 265-0369 or fahim@miassist.ai for assistance.
We do NOT share or sell phone numbers or SMS consent data with third parties. Your mobile number will never be sold, rented, or shared with outside marketing organizations.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: We work with trusted vendors (CRM platforms, payment processors, email delivery services) who access your data solely to provide services on our behalf under confidentiality agreements.
- Legal requirements: We may disclose information when required by law or to protect the rights and safety of our company or others.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to analyze traffic and improve the user experience. We use Microsoft Clarity for session recording and analytics. You can disable cookies in your browser settings, though some features of our site may not function correctly without them.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. You may request deletion of your data at any time by contacting us.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise these rights, contact us at fahim@miassist.ai.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact
Mi Assist LLC
240 Belgian Drive Apt 5309
Melbourne, FL 32904
Phone: (689) 265-0369
Email: fahim@miassist.ai
See also our Terms of Service.